Our return’s address will be included within your online order, in case you want to make a return or exchange. Lost this?
Don’t panic, contact email@example.com and we can sort this out for you!
Carsi Collection will give a full refund for items that are in new condition, unworn, unaltered and free from damages, make-up and fake tan. Items must be returned with these conditions, with all the original tags still attached.
Please mail your purchase to our office: Rua José Saramago 5A E35, 1675-180, Pontinha, Lisboa, using the sticker provided, within 14 days of receiving your purchase and a full refund will be given. Please note that Carsi Collection doesn’t cover return’s shipping costs and that the customer is responsible for this. We suggest you take your parcel to your local post office or courier of choice and make sure your parcel has been tracked and signed for as we can’t take any responsibility if the parcel gets lost.
Please make sure it is returned in the original Carsi Collection packaging.
Please send an email with subject reference ‘RETURN’ to firstname.lastname@example.org with your full name, order reference number and the name of the item(s) you are returning, to notify us of your return. Please allow for 5-10 business days after mailing, for the refund to be processed. Note that any monies will be returned to the card in which the purchase was made.