Exchanges and returns
Our address will be included within your online order, in case you want to make a return or exchange. Lost this?
Don’t panic, contact firstname.lastname@example.org and we can sort this out for you!
Carsi Collection will give a full refund or exchange for items that are in new condition, unworn, unaltered and free from damages, make-up and fake tan. Items must be returned with these conditions, with all the original tags still attached.
Please mail your purchase to our showroom: Avenida do Cristo Rei, 27A, 2800-056 Almada, Portugal, within 14 days of receiving your purchase and a full refund or exchange will be given. Please note that Carsi Collection doesn’t cover return or exchange's shipping costs and that the customer is responsible for this. We suggest you take your parcel to your local post office or courier of choice and make sure your parcel has been tracked and signed for as we can’t take any responsibility if the parcel gets lost. Please make sure it is returned in the original Carsi Collection packaging.
Please send an email with subject reference ‘RETURN' or 'EXCHANGE’ to email@example.com with your full name, order reference number and the name of the item(s) you are returning, to notify us of your return. Please allow for 5-10 business days after mailing, for the refund to be processed. Note that any monies will be returned to the card in which the purchase was made.
You can exchange your item(s) for any other size or for a different garment that we have in stock and we’ll post them back to you. Note that any remaining difference in monies will be transferred to a gift card, redeemable instore and online, valid for 1 year.
Please note that Carsi Collection is unable to accept returns or exchanges beyond the 14th day after your in-store purchase, or from the 14th day after receiving an online order. Anything returned to us after this time-frame, may be returned back to you.